Delivery & Returns
All orders are usually processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. Since we are a small team, processing may take a bit longer during product launches. You’ll get another notification once your order is on its way. If you have any questions about shipping times, feel free to reach out to us at contact@sunset-secrets.com.
Shipping
UK Mainland Deliveries
Standard UK Delivery - Free.
Delivered by Royal Mail - a signature may be required on receipt.
Europe Deliveries
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Spain, Sweden.
Standard Delivery 4 - 7 Working Days - €5.00
Express Delivery 1 - 3 Working Days - €19.00
Please note, our estimated delivery times are based on current averages, so while we aim to meet them, they aren't guaranteed. Sometimes external factors—like weather, global events, or local disruptions—can affect courier services and cause delays that are out of our control. Thanks for your understanding!
Returns
We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.
If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.
Pierced Jewellery
In the interest of hygiene and for your protection, earrings and pierced jewellery are non-returnable.
Personalised Jewellery
We are unable to offer an exchange or refund on a personalised jewellery order.
How to return your item